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Appendix B: Firmware Update Procedure
• The latest version of rmware is available for download from www.audioauthority.com/page/software.
• Save a copy of the rmware le to a USB drive.
• Power cycle the ADX, and press the knob just after power turns on and the screen displays “Press Knob to Update Firm-
ware.”
• Insert the USB drive into the back of the unit.
• Follow the on screen prompts and select the downloaded le.
• After the rmware update is complete, you will be prompted to press the knob to reboot.
• The system will boot with the new rmware installed.
Appendix C: Troubleshooting
Symptom Possible Cause
No power • Check for available AC power from the wall outlet.
• Check to make sure there is 18V available from the provided power supply. If not, remove
the power supply from the wall and reconnect.
No Audio • Check for proper operation of Source and Receiver.
• Ensure cabling between the ADX and third party equipment is good and connected properly.
• Ensure power is connected to the ADX.
• Check volume levels at receiver and in ADX controls.
No Ethernet Control • Refer to Page 8 and Appendix A for Ethernet Setup and Control. If problem persists, contact
your Installer or Network Administrator for assistance.
No RS232 Response • Make sure the Baud Rate matches between the ADX and the Serial Terminal program being used
to issue commands. ADX Default = 9600
• Make sure Flow Control is turned off.
• Check cable pinout for compatibility between ADX and control equipment.
No USB Response • Ensure the USB storage device you are using is USB 1.1 or USB 2.0 compliant.
• Some USB storage devices may not be compatible with the ADX. If your device meets the standard
requirements but will not function with the ADX, try using a different USB storage device.
No IR Response • Check the Front Panel for “Front Panel Lockout Activated” message.
• Ensure proper connection and operation of any external IR receiver.
If you have exhausted the above troubleshooting suggestions and are still experiencing difculties,
contact Audio Authority Technical Support by phone at 1-859-233-4599 or toll free within the US at
1-800-322-8346. You can also email Technical Support at support@audioauthority.com.
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